Shipping policy

Shipping Policy

At RIVAG, we believe your order should arrive as smoothly as it was chosen. Here’s everything you need to know about our shipping process.

Order Processing

All orders are processed after payment confirmation.

  • Processing time: 1–3 business days
  • Orders are handled Monday to Friday (excluding UK bank holidays)

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).

UK Delivery

We ship across the United Kingdom.

Estimated delivery times after dispatch:

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days (available at checkout)

Please note that delivery times are estimates and may vary during busy periods or due to courier delays.

International Shipping

RIVAG offers worldwide shipping to selected destinations.

Estimated delivery times:

  • Europe: 5–10 business days
  • Rest of World: 7–15 business days

Customs duties, VAT, and import taxes (if applicable) are the responsibility of the customer.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping option.

We may occasionally offer free shipping promotions on qualifying orders.

Tracking Your Order

Tracking information will be provided once your order has been shipped.
Please use the tracking link to follow your delivery and stay updated.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occur due to factors beyond our control, including:

  • Courier disruptions
  • Weather conditions
  • Customs clearance
  • High seasonal demand

If your order is significantly delayed, please contact us and we will assist you.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review and resolve the matter as quickly as possible.

Address Accuracy

Please ensure all shipping details are correct at checkout. RIVAG is not responsible for delivery issues caused by incorrect or incomplete address information.

Contact

For any shipping enquiries, please contact:

pynl4466@outlook.com

Customer Service: Monday–Friday